PLEASE NOTE: That Rates Quoted to you are Subject to Room Availability & No rooms are blocked until we receive a Confirmation from You.

v BOOKING PROCEDURE

Once you are happy with the Quotation & Proposed Itinerary, you need to pay the deposit to make a booking so that we can proceed with all the reservations as soon as possible, in order to minimize any difficulties with

availability. On receipt of the deposit amount we will then proceed to reserve the services shown and will send you a new Confirmation Itinerary to help you prepare for your holiday. Two weeks prior your departure we will send you your Airline / Railway/ Bus Tickets, and a Final Itinerary with the address, telephone number and contact details of our representative. Please do not hesitate to contact us (via Email or a phone call) should you require any further information or modifications. All Correspondence/s in Respect to Tours / Travel

Service Bookings should be addressed to NISHNAI HOLIDAYS. We are happy to answer any questions you may have or clarify any information concerning your holiday and the proposed tour itinerary.

v PAYMENTS PROCEDURE

50% of the total tour cost should be paid in advance for confirming your booking and the balance amount

should be paid within 30 days prior to commencement of your tour. We hold the right to decide on the amount to be paid as advance, based on the nature of services and the time left for the commencement of services.

Apart from the above in some cases like special train journeys, hotel or resort reservations during the peak tourist season, full payment of the tour cost is required to be paid in advance.

v PAYMENT OPTIONS

Payment can be made by any online payment gateway system, by bank transfer, cash payment at our office by demand draft / cheque. All payments should be free and clear of any withholding tax and other deductions.

Bank charges if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

v RIGHTS TO AMEND THE ITINERARY IF REQUIRED

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and

well-being of our esteemed passengers.

v POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE

In case of cancellation of tour/travel services due to any unavoidable reason/s, by the passenger, we must be informed only in writing. Cancellation charges would be effective from the date we receive your letter/email.

v CANCELLATION POLICY

• Minimum Cancellation fee is Rs. 1000 Per head.
• 90 - 45 Days prior to Tour Start Date 15 % of full tour cost.
• 44 - 20 Days prior to Tour Start Date 30 % of full tour cost.
• 19 - 10 Days prior to Tour Start Date 60 % of full tour cost.
• 09 - 06 Days prior to Tour Start Date 80 % of full tour cost.
• 05- 00 Days / No show 100% of full tour cost.

PLEASE NOTE - Irrespective of the above-mentioned cancellations slabs; in case of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.

v REFUND

Regarding refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be refunded to the person who has made the payment to us.

Please Note: The refund process may take up to 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account or to bank account, the bank charges would be debited from the refund amount.

v POSTPONEMENT

In case of Postponement, the cost may change as per the next tour date and itinerary. Also, it will vary on the number of people and conditions existing during that time.

v TERMS & CONDITIONS – (COVID19)

Guests arriving from restricted countries or regions will be required to share detailed information as prescribed by the ministry of tourism’s protocols, prior to arrival. They should always carry vaccination

certificate or a negative covid-19 RT-PCR report. This test must be conducted within 72 hours prior to the arrival.

To ensure safety, mandatory thermal temperature check is done for each guest before check-in. the management reserves the right to accept/ deny any bookings, subject to corona virus medical history or any other issues pertaining to the same. All guests shall wear face mask compulsorily in general and hotel lobby and other tourist place common areas.

v HEALTH

Any person who has a contagious disease is forbidden to travel. Any such person found during the tour with such condition will be asked to leave the tour immediately and will have to make their own arrangements of

returning home. Travelers suffering from chronic diseases or those taking medication need to inform us prior to the travel so that necessary precautionary measures can be taken during the commencement of the travel. Nishnai Holidays not to be held responsible for any damages, injuries or losses that occurs in case of concealing health status / no information provided about chronic illness or on long term medication.

v ARRIVAL & DEPARTURE HOTEL & RESORTS DEPARTURE POLICY:

Check-in time is 1200 - 1400 hours, while check-out time is 1000 - 1200 hours for most hotels & resorts. Early check-in and late check-out are chargeable as per the hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Documents can be either an Indian Aadhaar card, Indian

Driver’s license, Indian voter ID card, or Indian / international passport.

Please Note: Pan Card, company or student ID card is not an acceptable form of ID. All hotels & resorts

reserves the right to refuse check-in in the absence of such valid identification document. The primary age for all the guests must be at least 18 years, to check-in in any hotels & resorts. Visitors are not allowed inside the guest room after 21:00 hrs. Visitor’s registration is required as your safety & security is of our paramount

concern.

v OUR LIABILITIES & LIMITATIONS:

Please Note: After the Finalization of the Tour/Service Cost, if there are any Hikes/Increase in Entrance Fees of Monuments/Museums, Taxes, Fuel Cost or Guide Charges by the Govt. of India, the same would be charged as Extra.

v NISHNAI HOLIDAYS:

• • • We act only in the capacity of agent for all hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
    • All itineraries are sample itineraries, intended to give you a general idea of the trip scheduled.

Numerous factors such as weather condition, road conditions and the physical ability of the

participants etc. may determine an itinerary change either before or on the tour. We reserve the right to change any schedule in the best interest of participants' safety, comfort & general well- being.

• • • Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. hotels and airlines retain the right to modify/change the rates without notice. In case of such changes the rates quoted before can be changed by us according to the modifications made by hotels or airlines. All hotel bookings are based on usual check-in and check-out time of the hotels until and unless indicated otherwise in the itinerary.
    • If there are less tourists on any tour, then the traveling will be arranged as per group size either by car, tempo traveler, or minibus. In such case, tour participants can choose to postpone their tour for the next available date.
    • Package is subject to availability of flight - train – hotel - local vehicles.
    • Extra bed provided in hotel will be a mattress with bed sheet, blanket, and pillow.
    • Complimentary destinations are subject to time availability.
    • Carry only required luggage / carry food required during train journey / carry woolen clothes if travelling to places of extreme cold climatic conditions especially to hilly regions / liquor & loud music is prohibited during the tour.
    • There are pre-set menus for meal provided on tour. Organization reserves the right to change the meal arrangements if circumstances make it necessary for us to do so. If the tour participant misses any meal due to any reason, then no claim can be made for the meal he/she has missed or not consumed.
    • Air / rail reservations are fully computerized, and we do not have any control over seat allocation, or their policies regarding cancellation / refund / rescheduling or any other aspect related to the same.
    • Any claim related to the package must be brought to the notice of the company within a week.
    • Guests must follow instructions given by our tour coordinator.
    • We shall not be responsible for any delays & alterations in the program or expenses incurred - directly       or indirectly - due to natural hazards, flight cancellations, accident, breakdown of